TERMS & CONDITIONS

Cat boarding services in Camberley

When it comes to providing cat boarding services, Ivy Wood Cattery is the name you can trust. From a comfortable stay with plenty cuddles to our convenient pet transportation service, a stay at our Cattery in Camberley, Surrey, is homely for your cat and convenient for you.

Our terms and conditions

Privacy policy
We do not store the credit card details of our customers. Our company doesn't share customer details with third parties.

Admissions
Pets should arrive before 3:00 pm to give your cat plenty of time to settle, we reserve the right to refuse to accept late arrivals.

Pre-booking visits
We encourage you to visit us before boarding your pet for the first time. We are happy to show you round the cattery and answer your questions. Please call us to arrange a convenient time for viewing. Viewing is by appointment only.
Whilst visiting, please respect the privacy of our resident guests. Although some cats welcome attention from strangers, others find it stressful and dislike unwanted attention.

Vaccinations
All cats must be fully vaccinated against Feline Enteritis and Feline Influenza. We recommend vaccination against Feline Leukaemia. Please bring your vaccination certificate when you bring you cat in for boarding.
If your cat is on a prevention programme using Frontline or similar, please bring the pipettes so we can maintain treatment if necessary.

Charging policy
We charge for all the days of your pet's stay with us.
Contact

Payment terms

Deposit
A deposit of £20 for each cat pen is required to confirm a booking, though during peak periods and for larger than usual bookings we may request a larger deposit.
All deposits are non-refundable. If you give one week's notice of cancellation (two week's during peak times), we will credit the deposit towards a future booking less a £10 admin fee.

Balance of account
This is payable before your pet leaves our accommodation. We accept PayPal, credit/debit cards, cash or, at our discretion, cheques. We reserve the right to request this payment to be made in cash at any time before admittance of pet(s) for boarding and reserve the right to refuse admission should this payment not be forthcoming.

Medication
Any necessary medication must be supplied with clear instructions and guidelines on administration. Medication can be continued at without extra charge in most of the cases.

Veterinary care
Your pet is covered for any condition that arises as a result of their stay at Ivy Wood Cattery. Pre-existing conditions are not covered.
Pet taxi
Don't drive? With our pet transportation service, you don't have to worry.




Call us on 07770 878 880

We'll collect your furry friend for their stay at our Camberley cattery.
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